Volume 12 Issue 4 (Jul 2018)
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Brazilian experience of server behaviour: Perspectives of analysis from sales professionals and customers
The research had, as general objective, to evaluate the presence of server behaviour in sales professionals of Brazilian real estate market. It was an exploratory and descriptive work and its universe was composed by real estate agents of the city of…
Salesperson's efficiency influences gestures
This work answers to practical questions: “does efficiency influences salespersons’ behaviour”, and “what the most affected gestures by such efficiency are?” This research is based on 1,205 gestures observed during 382 sa…
Strategic decision-making process (SDMP) in times of crisis: Evidence from Greek banks
This paper investigates the strategic decision-making process (SDMP) of Greek banks’ top management in the context of profound organisational changes introduced in 2012 as a result of the 2008 global financial crisis. It focuses on the impact of…
Islamic relationship value, adaptive selling, and, relationship quality effect to salesforce performance
In order to develop a relationship, Islam has several values that must be obeyed by its believers. Indonesia as a country with the largest Moslem population in the world must aware the relational values based on Islamic teachings. In this research, th…
The effect of ethical tension and time pressure on job burnout and premature sign-off
The burnout is a common occurrence in psychology and a few applied business fields. Due to continuous acknowledgement in the practice community, this topic’s academic acknowledgement has begun to surface in accounting literature. Previous studie…
Leading in a global context: The balancing act between leadership and management
Global mega-trends are leading to increasing levels of complexity, dynamism andturbulence within organisations. In an uncertain economy, organisations need real strategies that will enable them to thrive. Traditional leadership approaches have been re…
Exploring the corporate social responsibility activities of motor vehicle retailers
Organisations often tend to justify their business activities by citing improved business performance neglecting conservation of environment in which these activities are carried-out. This research investigated the corporate social responsibility acti…
The mediation effect of burnout on the influence of role stressors towards lecturer performance: Empirical evidence from Indonesia
The objective of this study which focused on educational industry in Indonesia is to provide empirical evidence about the negative influence of role stressors on lecturer performance. Three major components of role stressors are role conflict, role am…
Environmental disclosure practices after mandatory disclosure policy in Indonesia
This study examines the effect of new mandatory disclosure policy, Government Regulation no 47/2012, on Indonesian environmental disclosure practices. The sample consists of 249 companies listed in Indonesia Stock Exchange from all industries except t…
Creating shared value through big-data analytics: a conceptual treatise on sustainability presence
The objective of this study is to review and create a frame of reference for the creation of shared value through big-data analytics that sets sustainability presence (Hampton et al. 2013, Schwab, 2017). Big Data Analytics has potential to cope with c…
The analysis of earnings management with classification shifting by using discontinued operations in Indonesia
This research aims to exam the proven of management in order to do classification shifting by using post discontinued operations. This research uses quantitative data. The data used in this research includes the secondary data that is financial statem…
Comprehensive performance measurement system, procedural fairness and managerial performance
The aim of this study is to investigate the role of comprehensive performance measurement systems (CPMS) on managerial performance (MP), which is mediated by procedural fairnes. In order to generate the goal of the study, the researchers conduct a sur…
A conceptualization of the role of organisational learning culture and organisational citizenship behaviour in reducing turnover intention
Employees’ turnover is a critical issue for many companies around the globe. This international phenomenon considered as one of the big obstacles for the organisations in achieving their strategic plans and gaining competitive advantages. Theref…
The importance of store attributes on University student's Clothing store selection
The purpose of this research was to investigate the criteria that university students follow in selecting clothing retail stores to shop from, focusing on the importance of store attributes. As clothing retail stores face tough competition, an underst…
How interactions influence customer empowerment and satisfaction in the retail industry
Interactions with consumers in a retail environment play a fundamental role to increase sales, improve satisfaction and promote loyalty among such consumers, at the same time of improve financial results that may sustain a company long-term. Such face…
The Implementation Effect of Accrual Based Accounting System to Organizational Performance with Two Moderating Variables (An Empirical Study in Indonesia)
This study examines the implementation effect of accrual based accounting system to employee performance with adaptation and computer anxiety as the moderating variables. The sample in this research is the government officials in central Java, Indones…
Green supply chain management as a competitive tool in the fast-moving consumer goods manufacturing industry
Global competitiveness and the adoption of new business strategies have placed most manufacturing industries under pressure, and this has led organisations to adopt different strategies in their supply chain (SC) processes to enhance their competitive…
Consumer buying behaviour: the roles of price, motivation, perceived culture importance, and religious orientation
Consumer Behaviour issues have become more heterogeneous because of cultural differences. This phenomenon makes it progressively important to understand factors impacting it. As such, this study examined the determinants of consumer buying Behaviour a…
Transformation in the wholesale and retail sector in South Africa: the role of internships
This paper presents an investigation into internships in South Africa’s retail sector. The research questions it seeks to answer are: (i) What are the benefits (strengths) of this sector-sponsored internship programme (ii) What are its limitatio…
How to win back the disgruntled consumer? The omni-channel way
In a conventional wisdom, it was believed that in traditional consumer journey, consumer will engage in an extended consideration and evaluation before entering into the loyalty loop. But with the emergence of online and offline advocacy the modern co…
Retailscape: An exploration of the relevant dimensions and their impact on consumer's behavioral intentions
Intangibility is a defining characteristic of services. The customer of a service offering is involved in an inexorable search for pre-purchase cues that can reduce his degree of perceived risk for the service that he or she intends to purchase. Servi…
Environmental disclosure in the annual reports of the Russian retailers
The implementation of extended business environmental liability is an essential condition for sustainable development of the Russian economy, including in retail. Retailers' interest in environmental issues is related both to the enhancement of pu…
The impact of emotional intelligence on effective leadership in the military production factories (MPF) in Egypt
Emotional intelligence is one of the most important personal trait linking to leadership in a way of assisting and developing the desired skills needed for those leaders applying effective leadership. There is a lack in the research literature related…
Student's intention to join the hotel industry in Malaysia: the role of physical working conditions, pay and benefits, and promotion opportunities
In Malaysia, little research has been published investigating hospitality graduates’ justification for not joining the hotel industry. Therefore, the aim of this paper is to investigate the influence of physical working conditions, pay and benef…
Environmental commitment and green innovation reaching success new products of creative industry in Bali
Business activities that have been happening are able to help the people's economy, but also considered quite alarming, because it is considered to be responsible for environmental damage. This situation needs to be saved by implementing environme…