Volume 04 Issue 2 (Apr 2010)
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An empirical assessment of service quality dimensions in the Indian retail sector
Customer perceived service is considered as one of the key determinants of business performance. In the process of creating this differentiation, the role of delivery of quality services is very vital. So far, in the Indian context, there is a dearth of tested instruments which…
Retail mix management - a synoptic view
Retailing is one of the fastest growing sectors in India and as such it is attracting considerable interest because of its potential to contribute to the economic development of the country. A lot of professionalism is now evident in the sector for acquiring, maintaining and ret…
The new global financial structure- Evaluating the UK model
The recent global financial crisis calls for a financial structure both at national levels and international level devoid of instability. First, the authors try to analyze the causes of the current crisis and the current financial scenario in major countries .Then the current fi…
The Retail business in India: - revolution or evolution? A perspective towards the history and modernization of retail business in India
The origins of retail in India can be traced in fairs and ‘mela’s (an Indian word for village events to sell and promote goods) which were held across the country for the twin purpose of trade and entertainment. The retail story silently con…
Optimal inventory policies for Weibull deterioration under trade credit in declining market
The aim of this study is to develop mathematical model for Weibull deterioration of items in inventory in declining market when the supplier offers his retailers a credit period to settle the accounts against the dues. The computational steps are explored for a retailer to deter…
Transforming the point of sale to point of service - applying SOA in the Indian retail scenario
Unorganized retailing is by far the prevalent form of trade in India – Constituting 98% of total trade, while organized trade accounts only for the remaining 2%. The retail industry in India is of late often being hailed as one of the sunrise sectors in the ec…
Functional preferences and reward Effectiveness in volunteer motivation
This study examines the relationship between individual volunteers’ functional preferences and their ratings of a variety of non-monetary rewards. Participants, 95% of whom had volunteer experience, completed the Volunteer Functions Inventory (VFI) and rated 3…
Shopper's attributes on supermarket store choice behaviour in food & grocery retailing in India-an empirical analysis
The Indian food and grocery retail sector has been evolving from traditional to a modern, organized retail marke and the macro environmental factors have significantly affected this process. Store choice behaviour in Indian grocery retailing has now become a complex issue for bo…
Applications of electronic data interchange technology in retail business: advantages and barriers to implementation
India has already proven its mettle as a superpower in the arena of information technology. The retail industry offers to bloom to the same level of conducive environment and support is provided to it. ‘Retail is detail’ is the mantra and wi…
Empirical study of customer retention strategies of small retail shoppers
Indian retailing is one of the largest fragmented and the least organized industries. The knocks of the organized retailers have posed threats to the existence of unorganized small retail shoppers. A study with its objective to explore the adopted promotional strategies, custome…