Volume 13 Issue 02 (Dec 2018)
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The effect of the situational factor, store atmosphere, and sales promotion on hedonic shopping motivation and its implication on supermarket consumer impulsive buying in Manado city
The purpose of this study was to determine and analyse 1) the effect of the situational factor, store atmosphere, and sales promotion on hedonic shopping motivation and 2) the impact of situational factor, store atmosphere, sales promotion, and hedonic shopping motivation on sup…
The determinants of goal realization and the significant role of self-efficacy in the Malaysian franchise industry
The franchising industry in Malaysia is worth more than RM27 billion in 2017 and is rising. However, the local franchisees are still lagging behind their international players in their home country. Hence, the objective of this stud…
An investigation into the relationship between customer relationship marketing and customer retention: superstore retailing context in Bangladesh
The context of this study is Bangladesh`s food retailing sector. The main purpose of this study is to investigate the relationship between Customer Relationship Marketing (CRM) and customer retention. The core aim of Relationship Marketing is t…
Social networking sites and fashion e-purchasing process
The Internet and social networking sites have provided many benefits to its users, because of its ability to connect large number of users all over the world; it is used as a marketing tool to promote different goods and services, including fas…
An empirical investigation of gist helpfulness in online reviews
The online-purchase trends suggest that consumers’ online reviews have become very important for customers and the sellers in purchase decisions and product sales respectively. Although the significance of online reviews has been examined…
Wisdom of Vedanta for management educators of 21st century
There is a growing trend in business organizations to include spirituality in management. Spiritual values and practices are being used as management tools to realize full potential of employees, ethical practices, increasing productivity, bett…
Sense of coherence; work and family stressors in a metropolitan municipality in South Africa
Background: Not much information is available on the level of the sense of coherence (SOC) of the working population in South Africa. SOC is the disposition of an individual to accept strain as one of the factors that fosters growth and maturit…
Hypermarket customer loyalty: product attributes and image mediated by value and customer satisfaction
The purpose of this research to analyze the effect of product attributes and image on customer loyalty mediated by value and customer satisfaction. This research was conducted on the existing hypermarket customers in Malang City, namely,…
Measuring work engagement strategies and employees’ behavioural outcomes in Nigerian Universities
Institutions of higher learning in the modern and highly competitive academic environment compete to drive work engagement and explore possible means by which employees can develop and exhibit right attitudes and disposition to work. The main o…
Willingness to adopt an e-payment system to increase the effectiveness of the budget disbursement in the public sector in Indonesia
The main objective of e-payment system development in government agencies in Indonesia is to overcome problems arising in financial management, such as frequent occurrences of delayed payment, incomplete and inaccurate documents, financial info…
Customer satisfaction and loyalty drivers in the Zambian mobile telecommunications industry
This paper explores the extent to which customer satisfaction, service quality, customer service, price, corporate image, and network coverage influence customer loyalty in the mobile telecommunications industry in the emerging market country o…
Antecedents individual entrepreneurial orientation (IEO): problem based learning (PBL)
To build students' IEO, an appropriate learning approach is necessary to obtain the results optimally. This study focused on how PBL effects on students’ IEO and was limited on the theoretical application to the occurring condition, a…
Does social media marketing enhance impulse purchasing among female customers case study of Jordanian female shoppers
In a report about social media presented by the Arab Social Media Influencer Summit (2015) it was mentioned that 86% of young individuals between the ages of 25-35 are involved in almost every social media website there is. Jordan registered th…
Measuring management and leadership competencies of business school educated managers in South Africa
This paper explores a model to measure managerial and leadership competence of business school educated managers. It starts by reviewing the literature on general management and leadership, seeking to establish a broad theoretical framework to…
Integrated analysis of retail trade areas: (1) techniques
Traditional techniques for the analysis of trade areas (per capita approach, residual approach and analogue or share approach) oversimplify the relationship between population and expenditure, while pertinent variables that influence demand and…
Determinants of consumers’ preferences for local food: A comparison study from urban and rural areas in Indonesia
Spatial factors (rural and urban) might influence consumer preferences towards local food. This study explores and compares consumer preferences for local food in the urban and rural context. Face to face interviews were conducted in urba…
Expanding animosity typology as antecedent consumer ethnocentrism toward purchase intentions of foreign products
Animosity and Consumer Ethnocentrism is a concept of psychological-social which describes the negative attitude in evaluating foreign products. The aim of this study is to provide empirical facts of the expansion of the four-typology animosity…
Determinants of collaboration and innovation towards organization performance within Thailand's automotive parts industry
The objective of this study is to examine the collaboration and innovation influencing the organization performance of Thailand’s automotive parts industry. Thailand’s continuing economic growth has been partly attributed to the exp…
The impact of business process management on Job performance
The present study aims to examine the impact of business process management on employee's job performance at the Social Security Corporation (SCC). The study's sample consists of (390) employees who will be answering the study's que…
Integrated Analysis of Retail Trade Areas: (2) Empirical Validation
An integrated analysis of retail trade areas was proposed in Part I of two papers on the analysis of trade areas. The proposed analysis incorporated four techniques, namely the Multi-Criteria Saturation Index (MCSI), Retail Diversification Inde…
Impact of customer trust toward loyalty: the mediating role of perceived usefulness and satisfaction
The technology of ICT is dynamically developing with sorts of innovative product, one of them is IPTV. Its existence provides triple play multimedia convergence such as telephone, internet and digital TV contents. The customer’s adoption…
The influence of selected demographic variables on the triple bottom line reporting of businesses in the Nelson Mandela Bay
Triple bottom line reporting is an important aspect of a business’s sustainability efforts. The compilation of these reports allows the stakeholders of a business to assess the impact that it has on the economy, society, and environment.…
Socio Cultural Influences on Online Shopping Behaviour
Purpose: The study had been carried out with the aim to find out the influence of Customers;’ Socio Cultural Factors on their Online Shopping Behaviour. The findings of the study would be very fruitful to company owners who sell their pro…
Assessment of entrepreneurial and intrapreneurial orientation constructs: An analysis of past research
Entrepreneurial Orientation (EO) can act as a predictor and indicator of firm-level entrepreneurship in organisations of different sizes. Intrapreneurial Orientation (IO), as an offspring of EO, describes an individual employee’s inclinat…
Influence of budget participation and leadership style against rebudgeting on work unit of apparatus
The purpose of this research is to test influence of Budget Participation and Leadership Style against rebudgeting on the work unit of regional apparatus (SKPD). Data were collected using questionnaires filled out by respondents from SKPD at 18…