Volume 14 Issue 01 (Oct 2019)
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Organisational factors influencing the application of age management
There are currently significant differences in the approach to various age groups in many fields of human activity. Due to the global demographic trend of an increasing age of population and growing number of people in the 50+ category, it is necessary to adopt measures that tak…
Differences between migrant owned and locally owned small business retail stores: the case of Delft and Eindhoven
This study aims to identify the core competitive factors that differentiate migrant owned small business retail stores from those that are owned by South African citizens. Primary research was conducted in two of Cape Town’s townships, Delft and Eindhoven. Data was collect…
Impact of social network on purchase decision: a study on teenagers of Bangladesh
Social Network has enabled a significant growth in our daily interaction with each other. As we spend a considerable amount of time on this platform, it now plays a big role in consumer purchase decision-making journey where teens are considered as the changing agent. Hence, bra…
Mixed use shopping mall as an attractiveness on customer behaviors in Bangkok, Thailand
The purpose of the study is to examine and identify the variables that are important to customers while visiting shopping malls. It provides updated information to shopping mall managers and property developers about customers' shopping preferences in Northern Bangkok. The p…
Investigating new consumer behaviour dimensions in grocery retailing: some evidence from Southern Italy
The post-modern consumer is an entirely new figure and represent one of the strategic factors in terms of consumer beahaviuor and purchase intentions. The studies on grocery retailing industry is considered constantly a priority in marketing research and in managerial practice.…
Difference between consumer preferences to choose between the traditional retailing and modern retailing
The aim of this study is to understand consumers’ choice and shopping preferences regarding retail format (traditional vs modern markets). Further, this study is conducted to understand the changes that are occurring in the consumers’ behaviour with respect to modern…
The perception of Industry 4.0 in the managers of automobile distribution companies
Industry 4.0 is originated in Germany in 2011, it is focused on optimize value chain through autonomous manufacturing and through technological systems; it’s related with automotive sector as a product of international highly competitive. That is how the fourth industrial…
Measuring brand loyalty of consumers towards chicken brands in the KwaZulu-Natal Province of South Africa
Brand loyalty is regularly categorised as one of the most vital drivers for ensuring the long-term sustainability of any organisation. Advantages of having a brand loyal customer base include lower sensitivity to price increases, lower brand switching intentions, high level of c…
The impact of service quality drivers on customer satisfaction in internet provision services of Zimbabwe
The purpose of the research was to examine the impact of service quality on customer satisfaction amongst customers in the internet service provision sector of Zimbabwe. In the study, service quality consisted of six dimensions, namely, reliability, empathy, responsiveness, tang…
The impact of the E- CRM (expected security and convenience of website design) on E- loyalty field study on commercial banks
This study aimed to investigate the micro-linkages between electronic customer relationship management (E-CRM) and electronic loyalty of customers, through electronic banking satisfaction as a mediator variable. specifically, the neglected roles for expected security, convenienc…
Major concerns of FinTech (Financial Technology) services in the Korean market
Technological innovation is the driving force of FinTech's growth. FinTech (Financial Technology) provides easing payment processes, reducing fraud, saving user’s money, promoting financial planning, and moving a giant industry forward. FinTech is receiving a lot of at…
The impact of the proliferation of the Israeli products on the performance, sustainability and development of the Palestinian products at the local market
This paper examines the influence of various variables on competing the Israeli products at the Palestinian market. These variables are (competition for quality, corporate management practices, procedures and laws, update and development, government policies and procedures and f…