Volume 13 Issue 03 (Apr 2019)
Browse the selected issue in a cleaner research-focused reading flow, with article discovery, quick archive movement, and direct access to the full issue PDF.
Sustainability intent transforming staple food in the Greater Mekong Sub-region: Qualitative study of Low Input and Niche Rice Value Chain
Low-input, niche rice value chain in contexts of Cambodia, Myanmar, Thailand and Vietnam has potential for sustainability intent to transform the Greater Mekong agri-retail consumer behavior. Creative communications for Sustainability or true-green advertising framework test-bed…
The impact of demographic factors on supermarket shopping motivations in South Africa
The changing retail environment necessitates a need to manage supermarkets effectively by understanding shopping motivations in order to attract shoppers and remain competitive. The purpose of this research was to determine the factors that motivate shoppers to visit and buy fro…
Customer experience in the process of e-banking service recovery through the moderation role of customer personality
This research tests and analyse the influence of customer’s prior experience toward procedural justice and interactional justice perceived by customer toward the process of service recovery through the moderation role of customer personality in the e-banking service on thr…
Corporate Board and the Value of Diversified Public Listed Companies in Malaysia
This study examines the relationship between corporate board and firm value of diversified companies listed on Bursa Malaysia. It applies a multiple regression analysis on data collected from annual reports of the companies for the year 2017. The corporate board variables consid…
Determinants of Thai Airways passenger trust: A structural equation model analysis
The authors undertook a study to investigate how customer relationship management (CRM), perceived service quality (PSQ), perceived risk (PER), and passenger expectations (PE) affected Thai Airways passenger trust (PT). The research instrument developed for the survey cons…
A study of interrelation of psychological factors and demographic variables and its impact on compulsive buying behavior: A Marketing Perspective.
Garnering insights into the relation between the general demographic variables such as age, gender, occupation status and psychological imbalances of anxiety, depression, self-esteem levels and loneliness and their subsequent influence on compulsive buying levels in an individua…
Working capital management and performance in manufacturing sector of Pakistan
Purpose: The main objective of the study is to examine whether there is an effective management over components of working capital in the manufacturing sector of Pakistan. Design/Methodology: Data is collected from the annual reports of 94 Pakistani non-financial firms lis…
Socio-demographic correlation with Organisational performance among Automobile sales professional of Pakistan
The purpose of the research paper is to analyse the impact of some socio-demographic variables on the organisational performance. The influence of these socio-demographic variables was evaluated in the context of sales professionals working in the automobile sector of Pakistan.…
The impact of mobile banking on the adoption of banking products and services in South Africa, using the technology acceptance model
The purpose of the study was to investigate the antecedents of the adoption of mobile banking. A modification of the technology acceptance model (TAM) was adopted in order to test hypothesised relationships. Past literature on mobile banking was reviewed for the study. The study…
A model of political leadership characteristics leading to country development
At present, overall dimensions of leadership quality in Thailand tend to decrease dramatically. When considering political context in Thailand, it was found that Thailand is facing crisis in political leadership. This study aimed to investigate political leadership characteristi…
The impact of social media marketing on brand equity - A perspective of the telecommunication industry in Ghana
Purpose - As the digital version of word-of-mouth, social media represents the materialization, storage, and retrieval of word-of-mouth content online. The study examined the social media marketing activities of Vodafone and MTN Ghana’s Facebook pages and the objectives se…
The moderating effect of electronic strategy (e-strategy) on the relationship between perceived usefullness and the intention to adopt online banking in Malaysia
Strategy is an important element in enhancing management competitiveness which directly influences firm performance. Therefore, contemporary business environments which are driven by technology require urgent and sustained attention by firms seeking to enhance their competitiven…
Language barriers of the sales force in personal selling
This paper discussed the language barriers of the sales force in personal selling. For the purpose, ten types of language barriers are tested with a sample of 180 salespeople who are chosen by convenience sampling method in two southern States of India namely Andhra Pradesh and…
Marketing strategies for closing the market access gap experienced by small craft producers in South Africa
The purpose of this paper was to determine the need for a marketing strategy on the part of small craft producers in South Africa. Existing literature on marketing planning and the local craft industry was used to prove that craft producers need marketing strategy planning to ov…
How customer relationship management, perceived risk, perceived service quality, and passenger trust affect a full-service airline’s passenger satisfaction
In 2017, global international tourist arrivals set a new record of 1.32 billion individuals. From this, Thailand moved into the 10th spot with 35.4 million visitors, and US$57.5 billion in tourism earnings, which represented 12% of Thailand’s GDP. Therefore, given the crit…
Environmental Management Practices and Sustainability of Multinational Companies in South-South, Nigeria
This study investigates the effects of environmental management practices on the sustainability of multinational companies in south-south, Nigeria. The specific objectives were to ascertain the effects of total quality management on economic sustainability and to determine the e…
The effect of using balanced scorecard (BSC) on reducing production costs in the Jordanian industrial companies
The study aims to measure the effect of using balanced scorecard (BSC); with its different perspectives on reducing production costs in the Jordanian industrial companies. The study depends on the questionnaire which was addressed to the financial managers, accounting department…
Does moral evaluation mediate the relationship between cognitive moral development and reduced audit quality behavior?
The purpose of this study is to investigate whether cognitive moral development and moral evaluation factors impact an auditor’s decision to engage in reduced audit quality behaviors. A total of 289 auditors participated in the survey. The Defining Issues Test (DIT) and Mu…
The development of a structural equations model for the factors that influence effectiveness in public transportation schedule management
This research study aimed to examine the development and testing of consistency for a model designed to evaluate the structure of effectiveness in public transportation schedule management using radio frequency identification (RFID) technology in Thailand. The public transportat…
Measuring online consumer behavior: scale development & validation
The purpose of this paper is to measure online consumer behavior in Saudi Arabian context. The study has identified 7 factors like Web Atmosphere, E-Retailors Image, attitude, Trust, Situational factors, social factors and cultural factors which have a significant influence on t…
The influence of loyalty programs on South African Youth’s repeat purchase behaviour
Despite the substantial interest in loyalty programs amongst marketing scholars and professionals, few studies have been conducted amongst the youth within emerging markets. The purpose of the study was to examine the mediating influence of customer satisfaction, trust, and comm…
Factors affecting souvenir purchase behavior: valuable insight for tourism marketers and industry
This study aims to identify the factors that influence decision making on souvenirs by using the Theory of Planned Behavior. The approach used in the research method is quantitative approach, and the sample determination used convenience sampling type employing 150 souvenir buye…
The impact of enterprise risk management on institutional performance in Jordanian public shareholding companies
This study examined the impact of Enterprise Risk Management (ERM) on institutional performance of public shareholding companies in Jordan based on COSO (2004) ERM Integrated Framework. Questionnaire survey was adopted as the research methodology for this study, and a total of 3…
A conceptual framework in promoting knowledge management in electricity industry in South Africa: The case of ESKOM
This research paper attempts to investigate if the implementation of knowledge management capability, adaptive strategy for managing knowledge and the minimisation of knowledge management challenges can help ESKOM to improve its organizational performance. In investigating the a…
Investigating the usage of social customer relationship management (SCRM) and its impact on firm performance in the mobile telecommunication services: Egypt case
Purpose- The purpose of this study is to investigate the usage of social customer relationship management (SCRM) and its impact on firm performance in the telecommunication industry particularly the mobile services in Egypt. Design/methodology/approach- This study used qualitati…
Training practices and Organizational Commitment in the Yemeni Islamic Banking Sector: The Mediating Role of Tribalism
This study conducted in the Yemeni Islamic banking sector. The purpose of this study is to determine the relationship between Training practices as independent variables and Organizational Commitment as a dependent variable through Tribalism Relations as a mediating variable. Th…